Refund policy

Return, Replacement & Refund Policy

At Mom’s Pik, we carefully prepare, pack and inspect every order before dispatch. As our products are consumable food items, we do not accept returns or exchanges for change of mind, taste preferences or products that have been opened or consumed.

Damaged, leaking or incorrect products

Please inspect your order immediately after delivery.

You may request assistance if:

  • The product was damaged or leaking during transit
  • The jar or safety seal was broken or tampered with
  • You received an incorrect product
  • An item is missing from your order
  • The product delivered was already past its best-before date
  • The product appears unsafe or materially different from what was ordered

Please contact us within 48 hours of delivery at:

Email: hello@momspik.com
Phone/WhatsApp: +91 79068 39080

Please provide:

  • Your order number
  • A clear photograph of the outer shipping package
  • Photographs of the damaged, incorrect or affected product
  • A photograph showing the batch number, manufacturing date and best-before information
  • A brief description of the issue

Please retain the product and its original packaging until our team completes its review.

The 48-hour reporting request helps us investigate courier-related damage promptly and does not limit any rights available to you under applicable law.

Resolution

After reviewing your request, we may offer one of the following, depending on the circumstances:

  • Replacement of the affected product
  • Refund for the affected product
  • Store credit, where agreed with you
  • Another appropriate resolution

A replacement is subject to product availability and delivery-service availability at your location.

Non-returnable items

For food-safety and hygiene reasons, we cannot accept returns or exchanges for:

  • Products that have been opened, partially consumed or used
  • Change of mind after delivery
  • Personal taste or flavour preferences
  • Products damaged due to improper handling or storage after delivery
  • Orders for which incorrect or incomplete delivery details were provided
  • Minor differences in colour, size or appearance arising from the natural characteristics of food products
  • Products purchased from another seller, marketplace or retail outlet
  • Promotional, complimentary or free items, except where they arrive damaged or incorrect

This does not apply when a product is defective, unsafe, damaged, incorrect or otherwise required to be addressed under applicable law.

Refunds

Once your request has been reviewed and approved, we will initiate the refund to the original payment method wherever possible.

Please allow approximately 7–10 business days after approval for the refunded amount to appear in your account. The exact processing time may vary depending on your bank, card issuer, UPI provider or payment gateway.

For Cash on Delivery orders, we may request valid bank-account or UPI details to process an approved refund.

Original shipping charges are generally non-refundable unless:

  • The product received was damaged, leaking, unsafe or incorrect
  • An item was missing from the order
  • The shipment was lost during transit
  • The issue occurred because of Mom’s Pik or the delivery partner

Only the affected product or missing item will normally be refunded unless the complete order is affected.

If you have not received an approved refund after the stated processing period, contact us at:

Email: hello@momspik.com
Phone/WhatsApp: +91 79068 39080