Shipping policy

Shipping Policy

At Mom’s Pik, we prepare and pack our products carefully to help ensure they reach you fresh and in good condition.

Order processing and dispatch

Orders are generally prepared and dispatched within 1–2 business days after successful order confirmation.

We complete the final roasting and seasoning of our products in small batches before dispatch to help maintain freshness and crunch.

Orders placed on Sundays, public holidays or during exceptionally busy periods may require additional processing time.

Estimated delivery time

Once dispatched, orders are generally delivered within 3–5 business days.

The total estimated time from order confirmation to delivery is normally 4–7 business days.

Delivery timelines are estimates and may vary depending on:

  • Delivery location and serviceability
  • Courier operations
  • Public holidays
  • Weather conditions
  • Local restrictions
  • Incorrect or incomplete delivery information
  • Events beyond our reasonable control

Shipping charges

Applicable shipping charges, if any, are displayed during checkout before payment.

Free shipping may be available above the minimum order value displayed on our website or as part of a promotional offer.

Order tracking

Once your order is dispatched, tracking details may be shared through email, SMS or WhatsApp using the contact information provided during checkout.

Tracking information may take several hours to update after the shipment is handed over to the courier partner.

Delivery attempts

Please provide a complete delivery address and keep your registered telephone number available.

The delivery partner may contact you for directions or delivery confirmation.

If delivery cannot be completed because:

  • The customer is unavailable
  • The address is incorrect or incomplete
  • The customer cannot be contacted
  • The customer refuses to accept the shipment

the package may be returned to us.

Any reshipment may be subject to additional shipping charges unless the delivery failure was caused by Mom’s Pik or the courier partner.

Delayed shipments

If your order is significantly delayed, please contact us with your order number.

We will coordinate with the courier partner and provide available tracking or investigation updates.

Lost shipments

If the courier partner confirms that a shipment has been lost in transit, we will offer an appropriate replacement or refund after completing the courier investigation.

Damaged, leaking or incorrect orders

Please inspect your order immediately after delivery.

If your package arrives damaged, leaking, incorrectly packed or with a broken seal, contact us within 48 hours of delivery.

Please share:

  • Your order number
  • Photographs of the outer shipping package
  • Photographs of the affected product
  • A photograph showing the batch and date information
  • A brief explanation of the issue

Eligible requests will be handled according to our Return, Replacement & Refund Policy.

Service availability

We currently deliver only to locations serviceable by our shipping partners.

We may cancel and refund an order if the provided postal code is not serviceable or if delivery cannot reasonably be completed.

Contact us

For shipping or delivery assistance, contact:

Mom’s Pik Foods
Sunrise Enclave, Roorkee Road
Meerut – 250001, Uttar Pradesh, India

Email: hello@momspik.com
Phone/WhatsApp: +91 79068 39080